Cookies Policy

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We want you to have the most relevant customer experience possible. That’s why we use cookies – they help remember log-ins and optimize the content you see based on your interests and preferences.

Information collection and use

ZenWave is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from those disclosed in this policy. ZenWave collects information from our users at several different points on our website.

Cookies

The site aims to comply with the EU’s Privacy and Communications Directive in relation to the use of cookies and similar technologies.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

These are the cookies we use and why:

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These are non-essential cookies used by Google Analytics to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

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This is an essential cookie used to protect against cross site request forgery and cross site scripting.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

We may occasionally embed videos from our YouTube or Vimeo channels. This may set cookies on your computer once you click on a video player, but will not store personally identifiable cookie information for playbacks of embedded videos.

Your email and contact details

If you use our newsletter signup form, your personal email address will be stored in our email applications. Your email address will only be used for communication between ourselves and you.

Email addresses will not be passed to any third parties. Your email address and any associated contact details delivered by email may be stored on our secure customer relations management system for our internal use.

Sending documents to ZenWave

If you use this website or your email account to send us documents or images relating to a possible project, rest assured that we treat all documents with the strictest of confidence. All information will be used only by the ZenWave team to analyse potential projects. If we no longer need the documents you send us, they will be safely deleted from our systems. ZenWave are happy to sign a non-disclosure agreement (NDA) or other legal document if required.

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

All of our employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.

Finally, the servers that we store personally identifiable information on are kept in a secure environment.

Any personal information entrusted to us will never be entrusted to carriers or the Royal Mail unless agreed, and a signature would always be required from the recipient.

If you have any questions about the security at our website, you can send an email to admin@zenwave.co.uk.

Sharing

ZenWave will, under no circumstances, share with any third party individual IP addresses, email addresses, personal contact details or other information collected through this website or related statistic tracking systems. If information sharing is required, such as to bring in a third party in a project for example, you will be given immediate notice.

External links

This web site contains links to other sites. We are not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy policy applies solely to information collected by this web site.

Notification of changes

If we decide to change our privacy policy, we will post those changes on this page immediately so our users are always aware of what information we collect, how we use it, and what circumstances, if any, we disclose it.

Cookie photo provided by Jayneandd